Deep scoring analysis · 2026 · 115 criteria
Fellow.ai scoring analysis
Team-centric meeting management platform covering the full meeting lifecycle.
Scoring scale
Fellow.ai is a team-centric meeting management platform that goes beyond transcription to cover the full meeting lifecycle — agendas, collaborative notes, AI summaries, action item tracking, and CRM sync. It is particularly strong for managers and team leads who need structured meeting workflows, 500+ agenda templates, and org-wide analytics. With SOC 2, HIPAA, and GDPR compliance plus 50+ integrations, Fellow targets mid-market and enterprise teams.
1. PLATFORMS & RECORDING — 71% (B)
Solid coverage of Zoom, Teams, Meet, and Slack Huddles with both bot and bot-less recording options. Upload support, calendar auto-join, and configurable privacy modes are strengths. Major gaps: no dedicated VoIP integration, no mobile app confirmation, no Webex support, no noise suppression, no concurrent recording details, and limited bot controls.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 1.1 | Microsoft Teams support | 5/5 | ✅ Bot joins Teams meetings |
| 1.2 | Google Meet support | 5/5 | ✅ Bot joins Meet meetings |
| 1.3 | Zoom / Webex support | 3/5 | ⚠️ Zoom supported; Webex not confirmed |
| 1.4 | Hybrid Meeting support | 3/5 | ⚠️ Bot-less recording option available |
| 1.5 | Phone Call (VoIP) recording | 0/5 | ❌ Not Found |
| 1.6 | In-Person Recording | 3/5 | ⚠️ Audio/video upload for processing |
| 1.7 | Record non-admin meetings | 5/5 | ✅ Configurable join settings |
| 1.8 | Mobile App / Mobile recording | 3/5 | ⚠️ Not explicitly confirmed |
| 1.9 | Automatic Recording | 5/5 | ✅ Auto-join from calendar events |
| 1.10 | Upload Files | 5/5 | ✅ Audio + video upload supported |
| 1.11 | Click to Record | 5/5 | ✅ Manual enable per meeting |
| 1.12 | Auto-join via calendar integration | 5/5 | ✅ Yes, with configurable rules |
| 1.13 | Automatic meeting detection | 3/5 | ⚠️ Via calendar integration |
| 1.14 | Bot controls (mute/unmute) | 0/5 | ❌ Not Found |
| 1.15 | Noise suppression | 0/5 | ❌ Not Found |
| 1.16 | Concurrent recordings | 0/5 | ❌ Not Found |
| 1.17 | Manual start/stop | 5/5 | ✅ Yes |
| 1.18 | Configurable audio/video modes | 5/5 | ✅ Bot + bot-less options |
| 1.19 | Privacy-first (audio-only) mode | 5/5 | ✅ Bot-less recording available |
| 1.20 | Calendar integration | 5/5 | ✅ Google Calendar + Outlook |
| 1.21 | Supported platforms | 5/5 | ✅ Zoom, Teams, Meet, Slack Huddles |
Category total: 75 / 105
2. TRANSCRIPTION — 68% (C+)
Strong fundamentals with 93 languages (industry-leading), speaker recognition, voice-based individual recognition, upload transcription, and custom vocabulary. Major gaps: no real-time transcription confirmation, no transcript editing (only speaker re-assignment), no filler word removal, no clip creation, no dialect confirmation, and limited language support for summaries.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 2.1 | Transcriptions included | 5/5 | ✅ Included in all plans |
| 2.2 | Speaker recognition | 5/5 | ✅ Voice detection + individual voice recognition |
| 2.3 | Speaker names | 5/5 | ✅ Named speakers (enhanced by voice settings) |
| 2.4 | Transcribe video/audio uploads | 5/5 | ✅ Full upload transcription |
| 2.5 | Export transcripts | 5/5 | ✅ Export available (external editing) |
| 2.6 | Hybrid meeting transcription | 3/5 | ⚠️ Bot-less option helps |
| 2.7 | Languages supported | 5/5 | ✅ 93 languages — far exceeds benchmark |
| 2.8 | Dialects supported | 0/5 | ❌ Not explicitly confirmed |
| 2.9 | Full-transcript search | 5/5 | ✅ Searchable transcripts |
| 2.10 | Edit transcription | 3/5 | ⚠️ Speaker re-assignment; no inline editing |
| 2.11 | Share across organization | 5/5 | ✅ Team sharing built-in |
| 2.12 | Filler word removal | 0/5 | ❌ Not Found |
| 2.13 | Clips from transcript | 0/5 | ❌ Not Found |
| 2.14 | Custom vocabulary | 5/5 | ✅ Available for accuracy improvement |
| 2.15 | Real-time transcription | 0/5 | ❌ Not explicitly confirmed |
Category total: 51 / 75
3. REPORTS & NOTES — 67% (B−)
Full Meeting Recap with summaries, decisions, and action items is well-executed. 500+ agenda templates and customizable notes via templates are genuine differentiators. Action item assignment works well. Gaps: no scorecard or coaching, no live coaching, no pre-generated email confirmation, and limited note customization outside templates.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 3.1 | Meeting Notes | 5/5 | ✅ Full Meeting Recap (summary, decisions, action items) |
| 3.2 | Export / Download | 5/5 | ✅ Export available |
| 3.3 | Email pre-generated | 0/5 | ❌ Not explicitly confirmed |
| 3.4 | Customize Notes | 5/5 | ✅ Customizable via templates |
| 3.5 | Templates per Job | 5/5 | ✅ 500+ agenda templates + Sales AI recap templates |
| 3.6 | Scorecard / Coaching | 0/5 | ❌ Not Found |
| 3.7 | Auto Meeting Detection | 5/5 | ✅ Via calendar auto-join |
| 3.8 | Live Coaching | 0/5 | ❌ No |
| 3.9 | Assign tasks | 5/5 | ✅ Action items assigned to specific people |
Category total: 30 / 45
4. KNOWLEDGE MANAGEMENT — 100% (A+)
Best-in-class. 'Ask Fellow' AI assistant queries across all meeting history, and Enterprise plans include org-wide analytics and wiki pages for organization-level knowledge. This is a genuine strength that few competitors match at this depth.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 4.1 | Ask questions across all past meetings | 5/5 | ✅ 'Ask Fellow' AI assistant queries meeting history |
| 4.2 | Organization-level knowledge | 5/5 | ✅ Org-wide analytics (Enterprise), wiki pages |
Category total: 10 / 10
5. ADMIN & CONTROL — 72% (B−)
Custom vocabulary, configurable join rules (all/organized/manual/custom), and smart participation rules cover the essentials well. Hybrid speaker detection via voice recognition settings is partial. No sentiment analysis toggles or advanced admin controls.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 5.1 | Custom vocabulary (admin) | 5/5 | ✅ Custom vocabulary available |
| 5.2 | Sentiment analysis toggles | 0/5 | ❌ Not Found |
| 5.3 | Hybrid speaker detection | 3/5 | ⚠️ Voice recognition settings per member |
| 5.4 | Configurable recording settings | 5/5 | ✅ Configurable join rules (all, organized, manual, custom) |
| 5.5 | Smart participation rules | 5/5 | ✅ Custom rules for which meetings to auto-join |
Category total: 18 / 25
6. SUPPORT & ONBOARDING — 100% (A+)
Excellent support stack. Video tutorials, dedicated account manager on Enterprise, Enterprise onboarding with security reviews, and responsive chat support. Fellow invests heavily in customer success, particularly for larger deployments.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 6.1 | Online Video Tutorials | 5/5 | ✅ Yes |
| 6.2 | Dedicated Account Manager | 5/5 | ✅ Enterprise plan |
| 6.3 | Training & Personalization | 5/5 | ✅ Enterprise onboarding + security reviews |
| 6.4 | Chat & Support | 5/5 | ✅ Support available |
Category total: 20 / 20
7. ORGANIZATION — 67% (B−)
Full search across meeting content, team workspaces, meeting library, folder organization via channels/streams, and organization-level knowledge via wiki pages are all solid. Gaps: smart filters not detailed, no participant filtering, and no company-level filtering.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 7.1 | Search within meetings | 5/5 | ✅ Full search across meeting content |
| 7.2 | Automatic folder distribution | 5/5 | ✅ Meeting automations available |
| 7.3 | Organization-level knowledge | 5/5 | ✅ Wiki pages + org analytics |
| 7.4 | Team workspaces | 5/5 | ✅ Dedicated workspaces |
| 7.5 | Meetings library | 5/5 | ✅ Full meeting history |
| 7.6 | Smart filters | 0/5 | ❌ Not explicitly detailed |
| 7.7 | Folders | 5/5 | ✅ Organization by channels/streams |
| 7.8 | Filter by participants | 0/5 | ❌ Not Found |
| 7.9 | Filter by company | 0/5 | ❌ Not Found |
Category total: 30 / 45
8. INTEGRATION — 56% (D+)
Strong on CRM (Salesforce + HubSpot with AI sync on Enterprise), G Suite, OneDrive, and productivity tools (Notion, Asana, Jira, Monday, ClickUp, Linear, Confluence). Zapier support extends reach. Major gaps: no OneNote, no ATS, no VoIP, and API availability not confirmed.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 8.1 | OneNote | 0/5 | ❌ Not Found |
| 8.2 | OneDrive | 5/5 | ✅ Yes (Microsoft OneDrive) |
| 8.3 | CRM | 5/5 | ✅ Salesforce + HubSpot (AI sync on Enterprise) |
| 8.4 | G Suite / Google Workspace | 5/5 | ✅ Google Drive, Docs, Tasks |
| 8.5 | ATS | 0/5 | ❌ Not Found |
| 8.6 | Productivity tools | 5/5 | ✅ Notion, Asana, Jira, Monday, ClickUp, Linear, Confluence |
| 8.7 | VoIP | 0/5 | ❌ Not Found |
| 8.8 | API | 0/5 | ❌ Not explicitly confirmed |
| 8.9 | Zapier | 5/5 | ✅ Yes |
Category total: 25 / 45
9. CONVERSATION INTELLIGENCE / ANALYTICS — 56% (C+)
Per-meeting AI insights via Full Meeting Recap, multi-meeting insights via 'Ask Fellow', key topic detection, speech analytics (talk time), and action item detection with assignees are all solid. However, no scorecards, no sentiment analysis, no keyword tracking, and no question detection. Fellow captures meetings well but does not analyze conversation quality.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 9.1 | Single Meeting AI Insights | 5/5 | ✅ Full Meeting Recap with AI analysis |
| 9.2 | Multi-Meeting AI Insights | 5/5 | ✅ 'Ask Fellow' across history |
| 9.3 | Scorecard & Coaching Insights | 0/5 | ❌ Not Found |
| 9.4 | Keyword Tracking | 0/5 | ❌ Not Found |
| 9.5 | Sentiment Analysis | 0/5 | ❌ Not Found |
| 9.6 | Key Topic Detection | 5/5 | ✅ Key decisions extracted |
| 9.7 | Speech Analytics | 5/5 | ✅ Speaker talk time statistics |
| 9.8 | Action Item Detection | 5/5 | ✅ Automatic extraction with assignees |
| 9.9 | Question Detection | 0/5 | ❌ Not Found |
Category total: 25 / 45
10. SECURITY & COMPLIANCE — 52% (D+)
SOC 2, HIPAA, GDPR, SAML SSO, and explicit confirmation that customer data is not used for AI training are strong points. However, data retention policy has gaps (transcripts stored indefinitely), anonymized data handling not stated, no text-only recording, no private storage options, no 0-day vendor retention, no EU-only hosting, and US infrastructure exposure for a Canadian company.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 10.1 | Data retention policy | 3/5 | ⚠️ Transcripts stored indefinitely; video TBD |
| 10.2 | SOC 2 Compliant | 5/5 | ✅ Yes |
| 10.3 | SAML-based SSO | 5/5 | ✅ OneLogin SSO; Enterprise SSO |
| 10.4 | GDPR Compliant | 5/5 | ✅ Yes |
| 10.5 | Uses your data to train AI? | 5/5 | ✅ No (confirmed) |
| 10.6 | Anonymized data sent to LLMs | 0/5 | ❌ Not explicitly stated |
| 10.7 | Patriot Act exposure | 3/5 | ⚠️ Canadian company, but likely US infrastructure |
| 10.8 | Text-Only Recording | 0/5 | ❌ Not Found |
| 10.9 | Private storage options | 0/5 | ❌ Not Found |
| 10.10 | BAA with LLM providers | 5/5 | ✅ HIPAA compliant |
| 10.11 | 0-day vendor data retention | 0/5 | ❌ Not Found |
| 10.12 | Data stored in EU only | 0/5 | ❌ Not confirmed |
Category total: 31 / 60
11. PRICING & PLANS
Transparent and competitive pricing with a free tier (up to 10 users, 5 AI notes), a Solo plan at $19/user/mo, Business at $15/user/mo, and Enterprise at $25/user/mo. The free tier is genuinely usable for small teams to test the platform. Enterprise adds domain control, provisioning, Salesforce/HubSpot AI sync, and transcript redaction — a strong enterprise package.
| Plan Feature | Details | Score |
|---|---|---|
| Free tier availability | ✅ Up to 10 users, 5 AI notes | 4/5 |
| Free tier features | ⚠️ Basic summaries, uploads, limited AI (5 AI notes) | 3/5 |
| Pro / Solo price | $19/user/mo (annual) or $29/mo — solo plan | 3/5 |
| Pro features | ✅ Unlimited AI notes, Ask Fellow, automations, CRM | 5/5 |
| Business / Team price | $15/user/mo (annual) or $23/mo (min 3 users) | 4/5 |
| Business features | ✅ Unlimited AI, CRM integrations, Sales AI templates, org templates | 5/5 |
| Enterprise price | $25/user/mo (annual, min 10 users) — transparent | 4/5 |
| Enterprise features | ✅ Domain control, provisioning, Salesforce/HubSpot AI sync, transcript redaction | 5/5 |
12. QUALITATIVE ASSESSMENT
Advantages
- Best-in-class meeting workflow — agendas → notes → action items → follow-up
- 500+ agenda templates for every meeting type
- 93 languages — industry-leading multilingual support
- "Ask Fellow" AI assistant across all meetings
- Strong CRM sync (Salesforce + HubSpot with AI sync)
- SOC 2 + HIPAA + GDPR compliant
- Bot-less recording option for privacy-sensitive meetings
- Transparent pricing — $15–25/user/mo
- Transcript redaction on Enterprise
- Custom vocabulary for accuracy improvement
- Voice-based speaker recognition for individual identification
Disadvantages
- No scorecard or coaching insights
- No sentiment analysis or keyword tracking
- No ATS integration — weak for recruiters
- No VoIP integration
- No clip creation from transcripts
- No inline transcript editing — only speaker re-assignment
- Webex support not confirmed
- No EU-only data hosting
- Free tier very limited (5 AI notes)
- No API confirmed
- No real-time transcription explicitly confirmed
- No noise suppression or dedicated audio enhancement
USE-CASE FIT MATRIX
How well Fellow.ai fits different roles and team types.
| Use Case | Fit | Notes |
|---|---|---|
| Recruiter fit | Partial | No ATS, but action items + templates help structured interviews |
| Sales fit | Strong | CRM sync, Sales AI templates, action tracking, follow-up workflows |
| Manager fit | Excellent | 500+ templates, org analytics, team workspaces, action tracking — built for managers |
| Enterprise / CISO fit | Strong | SOC 2, HIPAA, SSO, transcript redaction, domain control — enterprise-ready |
| Freelance fit | Partial | Free tier exists but very limited (5 AI notes); paid plans start at $15/mo |
Three-Way Comparison
| Category | Fellow.ai | Otter.ai | Fireflies |
|---|---|---|---|
| Platforms & Recording | 71% (B) | 79% (B+) | 73% (B) |
| Transcription | 68% (C+) | 80% (A) | 80% (A−) |
| Reports & Notes | 73% (B−) | 83% (A) | 75% (B+) |
| Knowledge Management | 100% (A+) | 100% (A+) | 70% (B) |
| Admin & Control | 72% (B−) | 68% (B−) | 56% (C) |
| Support & Onboarding | 100% (A+) | 88% (A−) | 88% (A−) |
| Organization | 73% (B−) | 78% (B+) | 65% (B−) |
| Integration | 62% (D+) | 67% (C+) | 90% (A) |
| Conversation Intelligence | 67% (C+) | 78% (B+) | 88% (A+) |
| Security & Compliance | 52% (D+) | 54% (D) | 55% (C) |
| OVERALL | 68.0 (C+) | 78.0 (B+) | 66.0 (B) |
Bottom Line
Fellow.ai scores 68/100 (Grade C+) — a solid team-centric meeting management platform that excels at structured meeting workflows. Its 500+ agenda templates, 93-language transcription, and "Ask Fellow" AI assistant are genuine differentiators. The platform covers the full meeting lifecycle from pre-meeting agendas to post-meeting action items and CRM sync, making it particularly valuable for managers and team leads.
Its weaknesses are clear: no conversation intelligence depth (no sentiment, no scorecards, no coaching), no ATS integration, no VoIP support, and a security posture that lags behind dedicated notetakers (no EU-only hosting, no 0-day retention, no private storage). Best suited for managers and team leads who prioritize structured meeting workflows over conversation analytics. For sales coaching or recruiting workflows, tools like Gong, Chorus, or Noota will deliver more depth.