Deep scoring analysis · 2026 · 115 criteria
Sembly.ai scoring analysis
Full-stack AI meeting assistant with the strongest compliance stack in its price range.
Scoring scale
Sembly.ai is a full-stack AI meeting assistant that covers the entire meeting lifecycle — from automatic recording and transcription to AI-powered insights, multi-meeting intelligence, and CRM synchronization. It stands out with strong compliance credentials (SOC 2 Type II, HIPAA, GDPR, FERPA, PCI DSS), extensive integrations via Zapier, and a unique "attend meetings on your behalf" feature. It is one of the most complete standalone meeting intelligence platforms on the market.
1. PLATFORMS & RECORDING — 78% (B+)
Broad platform coverage — Zoom, Teams, Meet, Webex, plus in-person via microphone, iOS/Android apps, calendar auto-join, and extensive upload formats. Gaps around bot controls, concurrent recordings, privacy-first audio-only mode, and automatic meeting detection reliability.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 1.1 | Microsoft Teams support | 5/5 | ✅ Joins as virtual participant |
| 1.2 | Google Meet support | 5/5 | ✅ Joins as virtual participant |
| 1.3 | Zoom / Webex support | 5/5 | ✅ Zoom + Webex supported |
| 1.4 | Hybrid Meeting support | 3/5 | ⚠️ Microphone access for offline calls |
| 1.5 | Phone Call (VoIP) recording | 3/5 | ⚠️ Via microphone capture only |
| 1.6 | In-Person Recording | 5/5 | ✅ Offline recording via mic access |
| 1.7 | Record non-admin meetings | 5/5 | ✅ Bot joins any meeting with link |
| 1.8 | Mobile App / Mobile recording | 5/5 | ✅ iOS + Android apps |
| 1.9 | Automatic Recording | 5/5 | ✅ Auto-join from calendar |
| 1.10 | Upload Files | 5/5 | ✅ MP3, MP4, WAV, AIFF, AAC, Ogg, FLAC, ASF (up to 5 hrs / 500 MB) |
| 1.11 | Click to Record | 5/5 | ✅ Manual start available |
| 1.12 | Auto-join via calendar integration | 5/5 | ✅ Calendar-based auto-join |
| 1.13 | Automatic meeting detection | 3/5 | ⚠️ Via calendar integration |
| 1.14 | Bot controls (mute/unmute) | 0/5 | ❌ Not Found |
| 1.15 | Noise suppression | 5/5 | ✅ Noise reduction mentioned |
| 1.16 | Concurrent recordings | 0/5 | ❌ Not Found |
| 1.17 | Manual start/stop | 5/5 | ✅ Yes |
| 1.18 | Configurable audio/video modes | 3/5 | ⚠️ HD video on MAX plan only |
| 1.19 | Privacy-first (audio-only) mode | 0/5 | ❌ Not Found |
| 1.20 | Calendar integration | 5/5 | ✅ Google Calendar, Outlook |
| 1.21 | Supported platforms | 5/5 | ✅ Zoom, Teams, Meet, Webex + uploads |
Category total: 82 / 105
2. TRANSCRIPTION — 77% (A−)
Excellent transcription capabilities — 45–48 languages with mid-session switching, automatic speaker identification, full upload transcription, and advanced search. Weaknesses: no real-time transcription, no clip creation, no filler word removal, and limited dialect detail.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 2.1 | Transcriptions included | 5/5 | ✅ Included in all plans |
| 2.2 | Speaker recognition | 5/5 | ✅ Automatic speaker identification |
| 2.3 | Speaker names | 5/5 | ✅ Speaker attribution with timestamps |
| 2.4 | Transcribe video/audio uploads | 5/5 | ✅ Full upload transcription |
| 2.5 | Export transcripts | 5/5 | ✅ Multiple export options |
| 2.6 | Hybrid meeting transcription | 3/5 | ⚠️ Via microphone capture |
| 2.7 | Languages supported | 5/5 | ✅ 45–48 languages (exceeds 40+ benchmark) |
| 2.8 | Dialects supported | 5/5 | ✅ Multi-language meetings, mid-session switching |
| 2.9 | Full-transcript search | 5/5 | ✅ Advanced search available |
| 2.10 | Edit transcription | 5/5 | ✅ Bookmarking, personal notes, splitting |
| 2.11 | Share across organization | 5/5 | ✅ Team sharing + auto-sharing groups |
| 2.12 | Filler word removal | 0/5 | ❌ Not Found |
| 2.13 | Clips from transcript | 0/5 | ❌ Not Found |
| 2.14 | Custom vocabulary | 5/5 | ✅ Available on Pro+ plans |
| 2.15 | Real-time transcription | 0/5 | ❌ Not explicitly confirmed |
Category total: 58 / 75
3. REPORTS & NOTES — 78% (B+)
Strong AI note generation with structured summaries, customizable agents, AI-generated documents (proposals, reports), and automatic personalized email delivery. Action items include owners and due dates. Missing: scorecards, coaching insights, and live coaching.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 3.1 | Meeting Notes | 5/5 | ✅ Structured AI summaries with key points, decisions, highlights |
| 3.2 | Export / Download | 5/5 | ✅ Multiple formats |
| 3.3 | Email pre-generated | 5/5 | ✅ Personalized summaries sent automatically |
| 3.4 | Customize Notes | 5/5 | ✅ Agent customization available |
| 3.5 | Templates per Job | 5/5 | ✅ AI-generated documents (proposals, reports, study guides) |
| 3.6 | Scorecard / Coaching | 0/5 | ❌ Not Found |
| 3.7 | Auto Meeting Detection | 5/5 | ✅ Via calendar auto-join |
| 3.8 | Live Coaching | 0/5 | ❌ No real-time coaching during meetings |
| 3.9 | Assign tasks | 5/5 | ✅ Action items with owners and due dates |
Category total: 35 / 45
4. KNOWLEDGE MANAGEMENT — 100% (A+)
Best-in-class. Multi-meeting AI chat (ChatGPT-like) across all past meetings, plus workspace-level analytics and shared access. Organization-level knowledge is fully supported.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 4.1 | Ask questions across all past meetings | 5/5 | ✅ Multi-meeting AI chat (ChatGPT-like) |
| 4.2 | Organization-level knowledge | 5/5 | ✅ Workspace-level analytics and shared access |
Category total: 10 / 10
5. ADMIN & CONTROL — 84% (A−)
Strong admin controls — custom vocabulary, configurable recording settings with consent tracking and retention, and smart participation rules with auto-sharing groups. Sentiment toggle and hybrid speaker detection are partial only.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 5.1 | Custom vocabulary (admin) | 5/5 | ✅ Custom vocabulary on Pro+ |
| 5.2 | Sentiment analysis toggles | 3/5 | ⚠️ Sentiment analysis available; toggle not confirmed |
| 5.3 | Hybrid speaker detection | 3/5 | ⚠️ Via microphone capture |
| 5.4 | Configurable recording settings | 5/5 | ✅ Consent tracking, retention settings |
| 5.5 | Smart participation rules | 5/5 | ✅ Auto-sharing groups, workspace automations |
Category total: 21 / 25
6. SUPPORT & ONBOARDING — 65% (C+)
Mixed support stack — dedicated account manager and chat support are available, but online video tutorials are absent and training personalization is limited to Enterprise plans.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 6.1 | Online Video Tutorials | 0/5 | ❌ Not Found |
| 6.2 | Dedicated Account Manager | 5/5 | ✅ Enterprise plan |
| 6.3 | Training & Personalization | 3/5 | ⚠️ Enterprise onboarding only |
| 6.4 | Chat & Support | 5/5 | ✅ Support available |
Category total: 13 / 20
7. ORGANIZATION — 78% (A−)
Comprehensive organization features — advanced search, collections (folders), team workspaces, full meeting library with 1+ year history, and smart filters. Missing dedicated filters by participants and by company.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 7.1 | Search within meetings | 5/5 | ✅ Advanced search across all content |
| 7.2 | Automatic folder distribution | 5/5 | ✅ Collections of meetings |
| 7.3 | Organization-level knowledge | 5/5 | ✅ Workspace analytics dashboard |
| 7.4 | Team workspaces | 5/5 | ✅ Dedicated team workspaces |
| 7.5 | Meetings library | 5/5 | ✅ Full meeting history (1–unlimited years) |
| 7.6 | Smart filters | 5/5 | ✅ Advanced search and filtering |
| 7.7 | Folders | 5/5 | ✅ Collections feature |
| 7.8 | Filter by participants | 0/5 | ❌ Not explicitly confirmed |
| 7.9 | Filter by company | 0/5 | ❌ Not Found |
Category total: 35 / 45
8. INTEGRATION — 78% (B+)
Extensive productivity and CRM integrations — HubSpot, Salesforce, Zoho, Pipedrive, Notion, Asana, Trello, ClickUp, Monday, Airtable, Coda, Confluence, plus Zapier and API/webhooks. Major gaps: no ATS, no VoIP, and OneNote/OneDrive via Zapier rather than native.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 8.1 | OneNote | 5/5 | ✅ Yes (via Zapier + native) |
| 8.2 | OneDrive | 5/5 | ✅ Yes |
| 8.3 | CRM | 5/5 | ✅ HubSpot, Salesforce, Zoho CRM, Pipedrive |
| 8.4 | G Suite / Google Workspace | 5/5 | ✅ Google Docs, Drive, Sheets, Calendar |
| 8.5 | ATS | 0/5 | ❌ Not Found |
| 8.6 | Productivity tools | 5/5 | ✅ Notion, Asana, Trello, ClickUp, Monday, Airtable, Coda, Confluence |
| 8.7 | VoIP | 0/5 | ❌ Not Found |
| 8.8 | API | 5/5 | ✅ Webhooks available |
| 8.9 | Zapier | 5/5 | ✅ Extensive triggers |
Category total: 35 / 45
9. CONVERSATION INTELLIGENCE / ANALYTICS — 78% (B+)
Solid analytics — single and multi-meeting AI insights, keyword/topic extraction, sentiment analysis, speech analytics (attendance, engagement trends), and action item detection with owners. Missing: scorecard/coaching insights and question detection.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 9.1 | Single Meeting AI Insights | 5/5 | ✅ Full AI analysis per meeting |
| 9.2 | Multi-Meeting AI Insights | 5/5 | ✅ Multi-meeting chat + workspace analytics |
| 9.3 | Scorecard & Coaching Insights | 0/5 | ❌ Not Found |
| 9.4 | Keyword Tracking | 5/5 | ✅ Topic and keyword extraction |
| 9.5 | Sentiment Analysis | 5/5 | ✅ Sentiment analysis available |
| 9.6 | Key Topic Detection | 5/5 | ✅ Automatic topic extraction |
| 9.7 | Speech Analytics | 5/5 | ✅ Meeting attendance, call hours, engagement trends |
| 9.8 | Action Item Detection | 5/5 | ✅ Automatic with owners + due dates |
| 9.9 | Question Detection | 0/5 | ❌ Not Found |
Category total: 35 / 45
10. SECURITY & COMPLIANCE — 60% (B)
Strong compliance stack — SOC 2 Type II, HIPAA (MAX plan), GDPR, FERPA, PCI DSS, configurable retention, and SSO on MAX. Weaknesses: US-based (Patriot Act exposure), no text-only recording mode, no private storage options, no explicit BAA or 0-day vendor retention details, and only partial EU data residency.
| # | Criterion | Score | Justification |
|---|---|---|---|
| 10.1 | Data retention policy | 5/5 | ✅ Configurable retention policies |
| 10.2 | SOC 2 Compliant | 5/5 | ✅ SOC 2 Type II certified |
| 10.3 | SAML-based SSO | 5/5 | ✅ Custom SSO on MAX plan |
| 10.4 | GDPR Compliant | 5/5 | ✅ Yes |
| 10.5 | Uses your data to train AI? | 5/5 | ✅ Enterprise: No. Others: opt-out available |
| 10.6 | Anonymized data sent to LLMs | 0/5 | ❌ Not explicitly stated |
| 10.7 | Patriot Act exposure | 3/5 | ⚠️ US-based company |
| 10.8 | Text-Only Recording | 0/5 | ❌ Not Found |
| 10.9 | Private storage options | 0/5 | ❌ Not Found |
| 10.10 | BAA with LLM providers | 5/5 | ✅ HIPAA compliant (MAX plan) |
| 10.11 | 0-day vendor data retention | 0/5 | ❌ Not Found |
| 10.12 | Data stored in EU only | 3/5 | ⚠️ US + EU data residency options |
Category total: 36 / 60
11. PRICING & PLANS
Competitive pricing — $29–39/user/mo for a feature set that rivals $50+ competitors. The free tier is very limited (60 min/mo), but Pro and MAX plans deliver strong value with multi-meeting AI chat, unlimited video, custom vocabulary, analytics, and HIPAA compliance on MAX.
| Plan Feature | Details | Score |
|---|---|---|
| Free tier availability | ✅ Sembly Personal (free) | 5/5 |
| Free tier features | ⚠️ 60 min/mo recording + upload, AI notes, tasks, 1-year history | 3/5 |
| Pro / Individual price | $29/user/mo or $240/user/yr | 4/5 |
| Pro features | ✅ Multi-meeting AI chat, unlimited video, custom vocabulary, analytics, 2-year history | 5/5 |
| Business / MAX price | $39/user/mo or $360/user/yr (min 3 users) | 4/5 |
| Business features | ✅ SSO, SMTP, HIPAA, HD video, audit logs, unlimited history, 40 AI docs | 5/5 |
| Enterprise price | Custom pricing — contact sales | 3/5 |
| Enterprise features | ✅ Custom contracts, admin handling, specialized support | 4/5 |
12. QUALITATIVE ASSESSMENT
Advantages
- One of the most complete standalone meeting AI platforms
- Multi-meeting AI chat across entire meeting history
- "Attend on your behalf" — AI joins and takes notes without you
- Strongest compliance stack in its price range (SOC 2 II, HIPAA, GDPR, FERPA, PCI DSS)
- 45–48 languages with mid-session switching
- Extensive integrations (CRM, productivity, Zapier)
- Configurable data retention + consent tracking
- Competitive pricing — $29–39/user/mo
- Action items with owners and due dates
- iOS + Android apps for mobile recording
Disadvantages
- No ATS integration — weak for recruiters
- No live coaching during meetings
- No scorecard/coaching insights
- No VoIP integration
- US-based company (Patriot Act exposure)
- No clip creation from transcripts
- Free tier very limited (60 min/mo)
- No text-only recording mode
- No real-time transcription
- No online video tutorials
USE-CASE FIT MATRIX
How well Sembly.ai fits different roles and team types.
| Use Case | Fit | Notes |
|---|---|---|
| Recruiter fit | Moderate | No ATS integration, but action items + summaries help interview workflows |
| Sales fit | Strong | CRM sync (HubSpot, Salesforce, Zoho, Pipedrive), deal insights, keyword tracking |
| Manager fit | Strong | Multi-meeting analytics, workspace dashboard, team tracking, action items with owners |
| Enterprise / CISO fit | Strong | SOC 2 II, HIPAA, SSO, configurable retention, EU residency option, FERPA, PCI DSS |
| Freelance fit | Moderate | Free tier available but very limited (60 min/mo) |
Three-Way Comparison
| Category | Sembly.ai | Otter.ai | Fireflies |
|---|---|---|---|
| Platforms & Recording | 82% (B+) | 75% (B) | 79% (B+) |
| Transcription | 89% (A) | 87% (A) | 83% (A−) |
| Reports & Notes | 78% (B+) | 78% (B+) | 83% (A) |
| Knowledge Management | 100% (A+) | 100% (A+) | 100% (A+) |
| Admin & Control | 84% (A−) | 60% (C) | 90% (A) |
| Support & Onboarding | 65% (C+) | 88% (A−) | 88% (A−) |
| Organization | 84% (A−) | 94% (A) | 89% (A) |
| Integration | 78% (B+) | 51% (D) | 61% (C+) |
| Conversation Intelligence | 78% (B+) | 83% (A) | 89% (A) |
| Security & Compliance | 73% (B−) | 70% (B−) | 50% (C+) |
| OVERALL | 80.0 (A) | 78.0 (B+) | 66.0 (B) |
Bottom Line
Sembly.ai scores 80/100 (Grade A) — a full-stack AI meeting assistant that covers the entire meeting lifecycle with strong transcription, AI insights, and extensive integrations. Its compliance stack (SOC 2 Type II, HIPAA, GDPR, FERPA, PCI DSS) is the strongest in its price range, and the unique "attend on your behalf" feature sets it apart from competitors.
However, it lacks ATS integration, live coaching, scorecards, VoIP support, and real-time transcription. The free tier is very limited. Best suited for sales teams, managers, and enterprises who need a complete meeting intelligence platform with strong security credentials.