Review · 2026
Fireflies.ai review
Final score: 82/100 · Grade A · Excellent
Massive integration library and conversation search at SMB scale.
Bot-based notetaker with one of the widest integration catalogs (CRMs, chat, docs, automation). Great cross-meeting search and AI summaries at affordable pricing. Trails specialists like Gong on sales coaching and Avoma on talk-ratio analytics.
Scorecard — 14 categories
| # | Category | Score | Weight | Pts | |
|---|---|---|---|---|---|
| 1 | Recording & Platform Coverage | 34/50 | 12% | 8.2 | |
| 2 | Transcription Quality | 32/45 | 10% | 7.1 | |
| 3 | AI Reports & Notes | 28/45 | 10% | 6.2 | |
| 4 | Knowledge Management | 26/30 | 10% | 8.7 | |
| 5 | Email Handling | 20/30 | 8% | 5.3 | |
| 6 | Telephony & VoIP | 13/25 | 8% | 4.2 | |
| 7 | Integration — CRM | 20/25 | 7% | 5.6 | |
| 8 | Integration — ATS | 7/20 | 5% | 1.7 | |
| 9 | Integration — Productivity | 16/20 | 5% | 4.0 | |
| 10 | Automation & Workflows | 26/35 | 10% | 7.4 | |
| 11 | Organization & Search | 27/30 | 5% | 4.5 | |
| 12 | Conversation Intelligence | 20/30 | 5% | 3.3 | |
| 13 | Security & Compliance | 30/40 | 8% | 6.0 | |
| 14 | Pricing & Value | 20/25 | 7% | 5.6 | |
| Final score | A | 100% | 82/100 | ||
Top strengths
- Organization & Search (90%)
- Knowledge Management (87%)
- Integration — CRM (80%)
Weakest areas
- Integration — ATS (35%)
- Telephony & VoIP (52%)
- AI Reports & Notes (62%)
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