Review · 2026
Microsoft Copilot review
Final score: 72/100 · Grade B · Strong contender
Enterprise AI built into Teams, Outlook, and the M365 suite.
Best-in-class compliance, EU residency, and integration with the entire Microsoft 365 stack. The default choice for large enterprises on Teams. Expensive per-seat add-on, Teams-only for meetings.
Scorecard — 14 categories
| # | Category | Score | Weight | Pts | |
|---|---|---|---|---|---|
| 1 | Recording & Platform Coverage | 30/50 | 12% | 7.2 | |
| 2 | Transcription Quality | 33/45 | 10% | 7.3 | |
| 3 | AI Reports & Notes | 23/45 | 10% | 5.1 | |
| 4 | Knowledge Management | 23/30 | 10% | 7.7 | |
| 5 | Email Handling | 21/30 | 8% | 5.6 | |
| 6 | Telephony & VoIP | 13/25 | 8% | 4.2 | |
| 7 | Integration — CRM | 11/25 | 7% | 3.1 | |
| 8 | Integration — ATS | 6/20 | 5% | 1.5 | |
| 9 | Integration — Productivity | 17/20 | 5% | 4.3 | |
| 10 | Automation & Workflows | 26/35 | 10% | 7.4 | |
| 11 | Organization & Search | 24/30 | 5% | 4.0 | |
| 12 | Conversation Intelligence | 16/30 | 5% | 2.7 | |
| 13 | Security & Compliance | 39/40 | 8% | 7.8 | |
| 14 | Pricing & Value | 15/25 | 7% | 4.2 | |
| Final score | B | 100% | 72/100 | ||
Top strengths
- Security & Compliance (98%)
- Integration — Productivity (85%)
- Organization & Search (80%)
Weakest areas
- Integration — ATS (30%)
- Integration — CRM (44%)
- AI Reports & Notes (51%)
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