Review · 2026
Otter.ai review
Final score: 74/100 · Grade B · Strong contender
The household-name live transcription app for English meetings.
US-based pioneer of live meeting transcription. Excellent live captions and a polished mobile app make it the default for individual knowledge workers and education. Weak on non-English meetings, EU compliance, and modern sales features like scorecards.
Scorecard — 14 categories
| # | Category | Score | Weight | Pts | |
|---|---|---|---|---|---|
| 1 | Recording & Platform Coverage | 40/50 | 12% | 9.6 | |
| 2 | Transcription Quality | 29/45 | 10% | 6.4 | |
| 3 | AI Reports & Notes | 19/45 | 10% | 4.2 | |
| 4 | Knowledge Management | 19/30 | 10% | 6.3 | |
| 5 | Email Handling | 13/30 | 8% | 3.5 | |
| 6 | Telephony & VoIP | 9/25 | 8% | 2.9 | |
| 7 | Integration — CRM | 8/25 | 7% | 2.2 | |
| 8 | Integration — ATS | 2/20 | 5% | 0.5 | |
| 9 | Integration — Productivity | 10/20 | 5% | 2.5 | |
| 10 | Automation & Workflows | 20/35 | 10% | 5.7 | |
| 11 | Organization & Search | 21/30 | 5% | 3.5 | |
| 12 | Conversation Intelligence | 13/30 | 5% | 2.2 | |
| 13 | Security & Compliance | 22/40 | 8% | 4.4 | |
| 14 | Pricing & Value | 17/25 | 7% | 4.8 | |
| Final score | B | 100% | 74/100 | ||
Top strengths
- Recording & Platform Coverage (80%)
- Organization & Search (70%)
- Pricing & Value (68%)
Weakest areas
- Integration — ATS (10%)
- Integration — CRM (32%)
- Telephony & VoIP (36%)
Should you pick Otter.ai? Run the quiz to see how Otter.ai ranks against your specific constraints — team size, language, integrations, budget.